Effective date: September 18, 2025
Last updated: September 18, 2025
Who we are
Dust N Done is operated by:
Dust N Done Cleaning Services LLC
Address: Sandia, Texas
Email: [email protected]
Phone: +1 (361) 726 6572
Information we collect
Personal information you give us:
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Name, email, phone, service address, billing address,
payment method (we do not store full card numbers). -
Booking details: date/time, service type, cleaner notes, access instructions.
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Communications (emails, chat, voicemail) and support tickets.
Information collected automatically: -
Usage data (pages viewed, device, IP address, browser) via cookies and analytics.
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Location data if you permit it in the browser/app (used only to show nearby availability).
Payment & third-party: -
Payment processing details are handled by Stripe or PayPal.
We collect transaction IDs and billing records but do not store full credit card numbers.
How we use your information
We use personal data to:
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Provide and schedule cleaning services.
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Process payments, send invoices and receipts.
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Communicate booking confirmations, reminders, and service updates.
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Provide customer support and handle complaints.
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Improve services, analyze usage, and send marketing communications (if you opted in).
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Comply with legal obligations (tax records, anti-fraud).
Legal bases (if you are in the EU/EEA)
Where applicable, we process data on the following bases:
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Performance of a contract (to provide services).
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Legitimate interests (service improvements, fraud prevention).
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Consent (marketing emails).
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Legal obligations (tax, accounting).
Sharing & third parties
We may share data with:
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Payment processors: Stripe, PayPal.
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Trusted service providers (booking platform, CRM, analytics, email providers).
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Insurance providers or legal authorities when required.
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We do not sell personal information.
We require third parties to maintain appropriate security measures.
Data retention
Booking & payment records: 7 years (tax/accounting).
Customer account data: 2 years after last activity (unless you request deletion).
Marketing consent logs: 5 years or until consent withdrawal.
Your rights
Depending on your jurisdiction, you may:
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Request access to your data.
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Request correction, deletion, or restriction of processing.
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Object to processing (including marketing).
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Request portability of data.
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In the EU: lodge a complaint with a supervisory authority.
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To exercise rights: email [email protected].
We usually respond within 30 days.
Cookies & tracking
We use cookies for essential site functions, analytics, and marketing.
See our Cookie Policy page for details.
You can control cookies via a cookie banner.
Security
We use industry standard administrative, technical,
and physical safeguards (SSL/TLS in transit, limited access controls).
No method of transmission or storage is 100% secure;
we cannot guarantee absolute security.
Data breach
If we become aware of a security breach affecting your personal data,
we will notify affected individuals and relevant authorities within 72 hours where required by law.
International transfers
If we transfer data outside your country (e.g., to the US),
we will protect it by contractual safeguards or lawful transfer mechanisms.
Children
Our services are not directed to children under 13.
If we learn we collected personal information of a child under 13 without parental consent,
we will delete it.
CCPA (California)
California residents may request:
access to categories of personal info collected, deletion,
and opt-out of selling (we do not sell).
To exercise CCPA rights: [email protected].
Changes to this policy
We may update: “Last updated” will show the most recent date.
Material changes will be posted on the site.
Contact
Email: [email protected]
Phone: +1 (361) 726 6572